On-Demand
Sessions

Ellen and Cat from the University of Hertfordshire share how their international team transformed their student engagement processes using Gecko, moving from paper forms and manual processes to a sophisticated, automated system handling tens of thousands of applications. Learn how they evolved from basic inquiry management to implementing AI chatbots and automated workflows, significantly improving both efficiency and student experience.

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What you'll learn:

• How Hertfordshire progressed from manual data collection to a unified engagement platform
• Creative solutions for managing international recruitment, including automated application processing and document uploads
• The impact of implementing AI chatbot "Hailey", handling 12,000+ messages with 55% outside office hours
• Practical approaches to standardising communications while maintaining personalisation
• Ways to streamline complex processes like clearing and document verification
• Strategies for handling high-volume communications efficiently - hundreds of thousands of emails and calls
• Tips for successful chatbot implementation in international recruitment
• Future plans including portal implementation for pre-arrival support

Perfect for teams looking to scale their international recruitment operations while maintaining quality of service and improving the student experience.