On-Demand
Sessions

Join Cheryl and Amy from Gecko's product team for an insightful update on product strategy and upcoming features. From organisational changes to exciting AI developments, learn how Gecko is transforming their product feedback process and unveiling new capabilities that will enhance student engagement across the platform. This session reveals both immediate improvements and longer-term innovations that will shape the future of higher education technology.

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What you'll learn:

• How Gecko's new product team structure enables faster decision-making and AI integration
• A reimagined approach to product feedback, replacing the traditional "black hole" with direct customer conversations
• Recent platform enhancements including AI-powered conversation analysis, engagement scoring, and time-until-event functionality
• How the merger of Chat and Engage unlocks powerful new capabilities for comprehensive student journey tracking
• Upcoming AI features including voice note transcription, co-pilot assistance, and enhanced analytics
• Near-term improvements to event chat, language translations, and Ellucian integration
• The roadmap prioritisation process and how customer input shapes product development
• Ways to leverage new features like AI-generated content for email templates, available immediately

Perfect for teams looking to understand Gecko's product direction and maximise the value of both existing and upcoming features.

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